At Flexado, we believe that customer service is at the heart of our success. As CEO of Flexado, I can speak from personal experience when I say that delivering high-quality customer service is not only a fundamental aspect of any business but also a true art. It requires not only knowledge and skills but also empathy, patience, and the willingness to go beyond standard solutions.
Every day, I witness how our core team is fully committed to enhancing the customer experience. Whether it’s through answering questions via phone, email, social media, or through an automated chat in multiple languages – we are constantly seeking ways to make things easier and more pleasant for our customers. It’s inspiring to see how that dedication yields results.
Customer service is more than just answering questions, It’s an opportunity to build trust, strengthen relationships, and add value to the customer journey. In my career, I’ve learned that the best service begins with listening carefully. Customers want to feel heard and understood. By genuinely paying attention to what someone needs, you can not only offer a solution but also leave a lasting impression.
Ramon ten Tije, CEO & Founder of Flexado
My vision
Customer service is much more than simply answering questions. It is a chance to build trust, reinforce relationships, and add value to the customer journey. Throughout my career, I’ve learned that great service starts with listening. Customers want to be heard and understood. When you truly focus on what someone needs, you can not only provide a solution but also make a lasting impression.
At Flexado, we see every customer interaction as an opportunity to turn each customer into a brand ambassador. We believe that when customers feel truly understood and appreciated, it leads to a connection that goes beyond a simple transaction – it forms the foundation for a sustainable relationship. Since we work with clients from different countries, cultures, and languages, we constantly strive to improve and adapt to diverse needs. This approach not only enhances the quality of our service but also reinforces our ambition to be a leading international player.
How Flexado prioritizes customer service
At Flexado, we empower our team to deliver outstanding customer service through targeted training and continuous development. The focus is not only on technical skills but also on soft skills like communication and problem-solving. I also give our team the trust to make decisions independently. This means they can respond flexibly to customers’ needs without being tied to rigid protocols. That freedom makes a real difference; it allows us to provide tailored service and truly make an impact.
Why customer service drives Flexado’s success
Excellent customer service is a powerful engine behind our success. It creates satisfied customers—and satisfied customers are loyal customers. Our focus on service has helped us build long-term relationships with both clients and partners. Flexado grows not only because we offer high-quality services, but because we consistently exceed our customers’ expectations.
The specialty of our customer service
What makes Flexado unique is our proactive approach. We don’t wait for problems to arise; we actively seek ways to unburden our clients. Our team understands that every customer has unique needs, and we tailor our solutions accordingly. This customer-centric approach, combined with our deep knowledge of the virtual office industry, makes our customer service one of our strongest differentiators. And I’m proud of that!
